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Agua de Oro
Account 2024-00845
Brgy. Rosary Heights…
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Account 2024-00845
Brgy. Rosary Heights, Cotabato City
Amount due
₱842
Due Jun 5
This month
18 m³
+2 vs last mo.
Status
Unpaid
Read May 20
Consumption — last 6 months
Dec
14 m³
Jan
16 m³
Feb
15 m³
Mar
17 m³
Apr
16 m³
May
18 m³
Account info
Account number2024-00845
Service addressBrgy. Rosary Heights, Cotabato City
Connection typeResidential (RES-A)
Meter numberMET-4412
Guarantee deposit₱1,500.00
Billing
Account info
Meter No.MET-4412
Book-Seq500-0001
ClassRES-A
Guarantee Deposit₱1,500.00
Bill No. 0025897 · May 2026
Bill date05/28/2026
Period from04/20/2026
Period to05/20/2026
Present reading1,222 m³
Previous reading1,204 m³
Consumption18 m³
Excess consumption8 m³
Total cumulative1,222 m³
Charges breakdown
Basic charge (0–10 m³)₱280.00
PCA (Power Cost Adjustment)₱0.00
Excess (8 m³ × ₱38.00)₱304.00
Sr. Citizen Discount(₱0.00)
Sewerage charge₱178.00
Environmental fee₱55.00
Meter service fee₱25.00
Arrears₱0.00
Advances(₱0.00)
Total due ₱842.00
Payment after due date
Due date06/05/2026
Penalty (3%)₱25.26
Sr. Citizen Discount(₱0.00)
Total amt after due ₱867.26
Note: Disregard arrears if payment has already been made. Please pay on or before the due date to avoid disconnection.
May 2026
Apr 20 – May 20, 2026
₱842.00
Unpaid
Apr 2026
Mar 20 – Apr 20, 2026
₱758.00
Paid
Mar 2026
Feb 20 – Mar 20, 2026
₱720.00
Paid
Feb 2026
Jan 20 – Feb 20, 2026
₱702.00
Paid
Jan 2026
Dec 20 – Jan 20, 2026
₱738.00
Paid
Dec 2025
Nov 20 – Dec 20, 2025
₱674.00
Paid
Showing 6 of 12 months · Load more
G
GCash
Ref: GC-20260428-7762 · Apr 2026
₱758.00
Apr 28, 2026
M
Maya
Ref: MY-20260327-4431 · Mar 2026
₱720.00
Mar 27, 2026
G
GCash
Ref: GC-20260226-3310 · Feb 2026
₱702.00
Feb 26, 2026
BDO Online Banking
Ref: BDO-20260128-9910 · Jan 2026
₱738.00
Jan 28, 2026
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Account number2024-00845
AddressBrgy. Rosary Heights, Cotabato City
Balance due₱842.00
Due dateJune 5, 2026
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Total amount due
₱842.00
May 2026 · Due June 5, 2026
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Payment Details
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GCash payment
Account2024-00845
Amount₱842.00
Service fee₱0.00
Payment successful!
₱842.00 paid via GCash · Ref: GC-20260528-8841
Date & timeMay 28, 2026, 2:14 PM
Account2024-00845
Billing periodMay 2026
StatusPaid
Service & Disputes
My tickets
Meter reading dispute
Submitted May 22, 2026 · Ref #SR-D001
→ Under review — waiting for field validation
In review
New connection request
Submitted Mar 3, 2026 · Ref #SR-0388
→ Completed — installation done Apr 1
Completed
Submit a new request
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Hotline(064) 421-XXXX
Facebook@AguaDeOroWD
Under Philippine law, billing disputes must be acknowledged within 5 business days. We aim to resolve all disputes within 15 business days.
Step 1 — Which bill are you disputing?
May 2026 — ₱842.00
Bill No. 0025897 · Due Jun 5, 2026
Apr 2026 — ₱758.00
Bill No. 0025640 · Paid Apr 28
Dispute reason
Step 2 — Meter reading validation
Our recorded readings for May 2026:
Present reading (May 20)1,222 m³
Previous reading (Apr 20)1,204 m³
Consumption18 m³
Step 3 — Supporting evidence
Tap to take photo or upload from gallery
Dispute submitted
We have received your meter reading dispute for May 2026.
Reference#SR-D002
SubmittedMay 28, 2026
StatusUnder review
Expected responseBy Jun 4, 2026
Resolution deadlineBy Jun 18, 2026
A representative may call you for further validation. You will be notified via this portal once a decision is made.
Usage & Rates
Consumption spike detected. Your usage this period is 14.6% higher than your monthly average of 15.7 m³. This may indicate a leak or abnormal usage. Contact us if you need assistance.
Monthly consumption
Dec
14 m³
Jan
16 m³
Feb
15 m³
Mar
17 m³
Apr
16 m³
May
18 m³ ⚠
6-month average: 15.7 m³ · LoRaWAN readings updated weekly
Interval Flow Rate — May 2026
May 1
1.2 m³
May 3
1.5 m³
May 6
1.8 m³
May 8
1.4 m³
May 10
1.6 m³
May 12
2.8 m³ ⚠
May 14
3.2 m³ ⚠
May 16
1.9 m³
May 18
2.0 m³
May 20
1.6 m³
Interval readings sourced from LoRaWAN meter · Last sync: May 20, 2026
How your bill is calculated
Tier / ComponentRate
Basic charge (minimum 10 m³)₱280.00
Excess per m³ (above 10 m³)₱38.00/m³
Sewerage chargePer NWRB schedule
Environmental fee₱55.00
Meter service fee₱25.00
Late payment penalty3% of total due
Reconnection fee₱500.00
Rates set by NWRB (National Water Resources Board). Rates may be adjusted each billing cycle by the water district. For rate disputes, contact the NWRB.
Dashboard
Overview for May 2026 billing cycle
Total accounts
142
+3 new this month
Unpaid — May 2026
38
Due Jun 5, 2026
Pending disconnection
2
60+ days overdue
Open disputes
1
1 awaiting response
2 accounts are 60+ days overdue and eligible for disconnection. Review now →
Recent activity
TimeEventAccountDetails
Today 11:42 AMDispute filedJuan dela Cruz · 2024-00845Meter reading dispute, May 2026
Today 9:15 AMBill paidMaria Santos · 2024-00612₱758.00 via GCash
Yesterday 3:30 PMBills generatedAll accountsMay 2026 billing cycle — 142 bills
May 26, 2:10 PMNotice sentPedro Reyes · 2024-007315-day disconnection notice issued
May 25, 10:05 AMService requestMaria Santos · 2024-00612Report a leak — Ref #SR-0415
Customer Accounts
Manage all registered service connections
Accounts (showing 7)
Account No.MemberClassMay 2026 BillStatusActions
Bill Generation
Generate and publish monthly bills from LoRaWAN meter data
May 2026 bills generated — 142 bills sent on May 27, 2026. Next billing cycle: June 2026 (generate after June 20 meter read).
Generate new billing cycle
Billing cycle status
May 2026Published
Apr 2026Published
Mar 2026Published
Feb 2026Published
Jan 2026Published
Reading preview — June 2026
Meter CodeAccount No.MemberPresent (m³)Previous (m³)ConsumptionStatus
MET-44122024-00845Juan dela Cruz1,2401,22218 m³OK
MET-44132024-01120Juan dela Cruz2,3842,36222 m³OK
MET-50012024-01250Juan dela Cruz8,9128,86547 m³OK
MET-22012024-00310Maria Santos90088812 m³OK
MET-33012024-00731Pedro Reyes4,2014,2010 m³⚠ Anomaly
MET-11052024-00503Rosa Gonzales12,76012,400360 m³⚠ Anomaly
MET-08222024-00889Antonio Cruz3,1023,1020 m³Disconnected
2 anomalies detected — review before publishing. Anomaly = 0 consumption or >3× account average.
May 2026 billing summary
Account No.MemberConsumptionAmountStatus
2024-00845Juan dela Cruz18 m³₱842.00Unpaid
2024-01120Juan dela Cruz22 m³₱1,240.00Unpaid
2024-01250Juan dela Cruz45 m³₱0.00Paid
2024-00310Maria Santos12 m³₱620.00Unpaid
2024-00731Pedro Reyes22 m³₱1,285.00Overdue
2024-00503Rosa Gonzales180 m³₱3,420.00Unpaid
2024-00889Antonio Cruz0 m³₱985.00Disconnected
Disconnection Notices
Manage disconnection notices per NWRB regulations (60-day non-payment threshold)
Philippine regulation reminder: Issue 5-day notice after 55 days of non-payment. Issue 48-hour final notice after 58 days. Service may be disconnected after 60 days.
Overdue accounts — action required
AccountNameDays OverdueAmountNotice StatusActionRemote
2024-00731Pedro Reyes 65 days ₱1,285.00 5-day notice sent May 26
2024-00889Antonio Cruz 90 days ₱985.00 Disconnected May 15
Notice history
Date sentAccountNotice typeMethodStatus
May 26, 2026Pedro Reyes · 2024-007315-day disconnectionPortal + SMSDelivered
May 10, 2026Antonio Cruz · 2024-0088948-hour final noticePortal + SMSDelivered
Apr 28, 2026Antonio Cruz · 2024-008895-day disconnectionPortal + SMSDelivered
Billing Disputes
Per Philippine law, respond within 5 business days · resolve within 15 business days
Open disputes
RefAccountIssueBillSubmittedDeadlineStatusAction
#SR-D001 Juan dela Cruz
2024-00845		 Meter reading dispute May 2026 May 22, 2026 Jun 6, 2026 In review
Dispute #SR-D001 — Detail
Customer claim
Reported reading1,198 m³
Claimed consumption~6 m³
Expected bill~₱280.00
Our recorded data
Present reading1,222 m³
Prev. reading1,204 m³
Billed consumption18 m³
Resolved disputes
RefAccountIssueSubmittedResolvedResolution
#SR-D000 Pedro Reyes · 2024-00731 Billing calculation error Apr 15, 2026 Apr 22, 2026 Bill adjusted
Service Requests
Track and respond to all customer service tickets
RefAccountTypeSubmittedStatusAction
#SR-0415 Maria Santos
2024-00612		 Report a leak May 25, 2026 New
#SR-0414 Rosa Gonzales
2024-00503		 Change account name May 18, 2026 In progress
#SR-0388 Juan dela Cruz
2024-00845		 New connection request Mar 3, 2026 Completed
Rates & Fees
Current billing rates — effective May 2026. Changes take effect on next billing cycle.
Rate changes must be approved per NWRB guidelines. Specify an effective date before publishing.
Water charges
Additional fees
Penalty & reconnection
Effective date
Phase 2 Feature
Remote Disconnect
Account:
This will send a valve close command to the NWM Smart Meter Platform. This feature requires additional NWM API configuration and will be available in Phase 2 of the portal rollout.
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